Refund policy

 

Returns & Refunds

At Muju, every piece is carefully handcrafted in our Cheshire workshop. Because of the made-to-order nature of our furniture, our returns policy differs slightly between standard and customised items.

Made-to-order & bespoke items

Most Muju pieces are made specifically for you.

This includes:

  • Custom sizes

  • Custom paint colours

  • Bespoke specifications

Because of this, made-to-order and customised items are non-returnable and non-refundable, unless they arrive faulty or damaged.

Standard items

If you have purchased a standard item without bespoke changes, you may request a return within 30 days of delivery, provided:

  • The item is unused

  • It is in its original condition

  • It is returned in the original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty.

Damaged or faulty items

We take great care in both making and packaging your furniture. However, if your item arrives damaged or develops a fault:

Please contact us as soon as possible at hello@muju.co.uk

We will always work with you to put things right — whether that’s a repair, replacement, or refund where appropriate.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Please allow a few working days for your bank or card provider to process the refund once it has been issued.

Order cancellations

As each item is made to order, cancellations may not be possible once production has begun.

If you need to make a change to your order, please contact us as soon as possible and we will do our best to help.

Need help?

If you’re unsure whether your item is considered standard or bespoke, feel free to get in touch before ordering:

📧 hello@muju.co.uk
📞 01606 633 056

We’re always happy to help guide you.

Muju LTD - Company number - 10974382

Email: hello@muju.co.uk

Phone: 01606 633 056

Workshop - Muju Ltd, Design House, Swanley Lane, Swanley, Nantwich, CW5 8QB

Registered Office: 20 Crewe Road, Sandbach, CW11 4NE.

Opening Times - Monday to Friday, 8am - 4pm.

Customer service

Use our contact page to get in touch. Or call us on - 01606 633 056

Dispatch times

As we make everything to order we currently need approximately 4 weeks to create and dispatch your order.

Payment options

We offer secure payments across a range of payment providers. Including installments for your convenience.