We guarantee that our handcrafted furniture will be free from materials and manufacturing defects under normal domestic household use, for the entirety of the guarantee period.

Check Eligibility

• The guarantee refers to all qualifying orders taken from 18th March 2024
• The Guarantee begins from the date you take delivery of your furniture. The Guarantee covers the original purchaser and is only valid if the order confirmation email is kept for purposes of verification.
• The Guarantee is only valid for products purchased, installed and used in the United Kingdom for the entirety of the lifetime of the product.
• The Guarantee covers normal domestic use only. Commercial use of any kind, for any duration, is not covered.

Our Guarantee does not cover:

• general wear and tear,
• misuse and wilful neglect,
• inappropriate cleaning,
• Natural characteristics of the wood including expected movement as it ages, such as bows, twists, cracks and splits, accidental damage, exposure to extreme heat, direct sunlight / UV colour damage, smoke damage, water damage, and other events outside of Muju's control
• If you alter, modify or repair the item of furniture yourself the Guarantee is no longer valid. Unless these alterations, modifications, or repairs are advised by one of Muju's representatives.
• If you dismantle the item of furniture for any reason the Guarantee is no longer valid.

If you make an eligible and valid claim under this guarantee then we will offer you one of the following, at our discretion:

Repair

• If we propose a repair then you must enable and support this work to be carried out.
• If we repair the product then this guarantee will continue to apply for the remainder of the original guarantee period.
• We may at any time abandon a repair and offer you a replacement or refund.

Replacement

• If the furniture design is still in manufacture, we will offer you a replacement.
• If the same item of furniture is not available, we may offer you a comparable model and design, but you will have to pay the difference in price if one exists, and you will not be obliged to accept this offer. This cannot be extended to a different range or type of furniture.
• If we replace the item then the guarantee shall cease and the replacement product will not be covered by this guarantee.
• We may at any time abandon a replacement and offer you a repair or a refund instead, at our sole discretion.

Refund

• A refund of the price you originally paid for the product (excluding delivery charges, service charges, and any other charges)

Our total maximum liability under this guarantee is limited to the original purchase price (excluding delivery and other charges).

To make a claim, contact us by email at hello@muju.co.uk

You must provide us with information and evidence that supports your claim.

Should we require it, you must provide us with access to arrange collection of the item to inspect , repair it, or replace.